Why does nothing happen when I click "Add to Batch"?
Why does nothing happen when I click "Add to Batch"?
Most likely, a required field hasn't been filled out. Make sure a List price has been entered, then scroll back though Product Information and Purchase Information. If you see red text under any field, fill in the required information.
Once no fields have red text under them, click Add to Batch again.
Can I turn off the requirement to enter min/max pricing for my items?
Can I turn off the requirement to enter min/max pricing for my items?
Yes! There are two ways to turn off the min/max pricing entry requirement.
To deactivate it during batch creation, select Do not capture under Min/Max Preference.
To deactivate it on an existing batch:
My labels are not printing. They used to be printed right after I added an item, what is going on?
My labels are not printing. They used to be printed right after I added an item, what is going on?
You can only print labels when the MSKU has been validated. In the new workflow, Amazon takes a much longer time to validate an MSKU. (We have seen some take up to 2 hours!)
Since labels cannot be printed until this step is completed and an FNSKU is available, automatic printing only works when replenishing an item for now. We're working on adding the option to print automatically as soon as validation is complete, though!
If you need to print labels for a freshly validated MSKU, see Printing FNSKU Labels Manually.
I want to use optimized shipping / Amazon-optimized shipment splits. Why are my boxes going to a single destination?
I want to use optimized shipping / Amazon-optimized shipment splits. Why are my boxes going to a single destination?
To qualify for Amazon-optimized shipment splits, you will need a minimum of 5 identical boxes. Each box must contain the same product(s) in the same variation(s) (size, color etc.).
What do I do if I get the error "Something went wrong" when I hit Confirm Placement in Ship It?
What do I do if I get the error "Something went wrong" when I hit Confirm Placement in Ship It?
Users who've run into this problem have reported that the following solution works for them:
Wait for a while. For example, if you are encountering this issue in the evening (i.e. after 6:00 PM EST), it's best to wait for morning.
Re-enter your box contents and complete your shipment as usual.
Another solution is to select an alternative destination for your shipment.
Our team is actively diagnosing this issue. Based on what we've seen so far, this usually happens in evening hours, when Amazon's new API may be getting overloaded. Completing your shipment outside of peak hours should improve reliability.
We will update this FAQ when we have more information.
Why am I getting the error "Shipment Id XXXXX not found in 3 shipments" and what can I do?
Why am I getting the error "Shipment Id XXXXX not found in 3 shipments" and what can I do?
At the moment, this error can occur when you hit Generate New Options on the Amazon Placement Options of the Ship It step. We recommend that you do not use Generate New Options while we look for a solution for this bug.
In the meantime, the best available workaround is to:
Proceed to complete your batch without using the Generate New Options button.
Fixing this error is our #1 priority right now. We will announce when this issue is resolved in List 2.0 Release Notes.
I am unable to get my Shipping Label after hitting Confirm Placement and Purchase Shipping Label, nothing happens.
I am unable to get my Shipping Label after hitting Confirm Placement and Purchase Shipping Label, nothing happens.
Our team is aware of this issue and is currently working hard to find a long-term resolution. In the meantime, we’ve identified a few workarounds that should help:
You can go to Seller Central to manage your FBA shipments. Click on the hamburger menu (three stacked lines) in the upper left, then go to Inventory > Shipments. Click on the shipment that you need a label for. There, you can download and print your shipping labels.
You can also download the shipping labels from the Inbound Shipping Page within InventoryLab by following the steps here. We have also recently updated our Inbound Shipping article, which will show you the New List shipments. From here, you can easily download or reprint your labels.
I have an oversize item and it won't let me input dimensions above 25 inches.
I have an oversize item and it won't let me input dimensions above 25 inches.
The oversize dimension limitation is a known issue and our developers are working on a solution as one of our top priorities. Meanwhile, you can submit the item with 25 as the dimension, then adjust that in Seller Central.