Why does nothing happen when I click "Add to Batch"?
Why does nothing happen when I click "Add to Batch"?
Most likely, a required field hasn't been filled out. Make sure a List price has been entered, then scroll back through Product Information and Purchase Information. If you see red text under any field, fill in the required information.
Once no fields have red text under them, click Add to Batch again.
When I try to add an item to a batch, I get an error starting with "You are receiving this error as you may be adding Offer-Listing(s) or editing a SKU not present in your catalog..."
When I try to add an item to a batch, I get an error starting with "You are receiving this error as you may be adding Offer-Listing(s) or editing a SKU not present in your catalog..."
Change the item's MSKU, then click Add to Batch again. Even a one-character change to the MSKU should allow you to bypass this issue.
Can I turn off the requirement to enter min/max pricing for my items?
Can I turn off the requirement to enter min/max pricing for my items?
Yes! There are two ways to turn off the min/max pricing entry requirement.
To deactivate it during batch creation, select Do not capture under Min/Max Preference.
To deactivate it on an existing batch:
Click the kebab menu (three vertical dots) next to the name of your batch on the left.
Choose Edit Batch Information.
Change the Min/Max Preference to Do not capture, then click Save.
The Minimum Price and Maximum Price fields will then disappear from all listings in this batch.
My labels are not printing. They used to be printed right after I added an item, what is going on?
My labels are not printing. They used to be printed right after I added an item, what is going on?
You can only print labels when the MSKU has been validated. In the new workflow, Amazon takes a much longer time to validate an MSKU. (We have seen some take up to 2 hours!)
Since labels cannot be printed until this step is completed and an FNSKU is available, automatic printing only works when replenishing an item for now. We're working on adding the option to print automatically as soon as validation is complete, though!
If you need to print labels for a freshly validated MSKU, see Printing FNSKU Labels Manually.
Why is my migrated template the only option in my MFN shipping templates? Where are the rest of my templates from Seller Central?
Why is my migrated template the only option in my MFN shipping templates? Where are the rest of my templates from Seller Central?
If you aren't seeing your shipping templates from Seller Central as options, you can try the following solution:
Switch to a different batch on the left side of your screen. (If you don't have any other open batches, you can start a new batch by clicking the big plus sign in the upper left.)
Switch back to the batch you were working on.
Click on the Merchant Shipping Group dropdown again. You should see all your templates from Seller Central now.
When I try to generate a new MSKU, I get the error "MSKU: xxxxxxx not found in listings."
When I try to generate a new MSKU, I get the error "MSKU: xxxxxxx not found in listings."
This occurs with items that have not been validated on Amazon, typically because they are missing weights and dimensions.
Follow our instructions in Missing Dimensions and provide any information required by Amazon.
Once you've finished providing any required information in Seller Central, return to InventoryLab and click "Revalidate Item" to the lower-right of the item.
If you are still unable to validate the item, remove it from the batch by clicking the kebab menu to the item's right and selecting Remove Item. Then find it again and add it back to the batch.
I tried to generate a new MSKU, but I've been stuck on "Pending Offer Creation" for more than two hours.
I tried to generate a new MSKU, but I've been stuck on "Pending Offer Creation" for more than two hours.
Click "Revalidate Item" to the lower-right of the item.
If you are still unable to validate the item, remove it from the batch by clicking the kebab menu to the item's right and selecting Remove Item. Then find it again and add it back to the batch.
When I try to submit an MFN batch, I get the error "Listing Verification Completed with X Item(s) with Issues."
When I try to submit an MFN batch, I get the error "Listing Verification Completed with X Item(s) with Issues."
If this happens, you'll be brought back to the Find It step, and you'll have a Review button in the lower right instead of Next.
Click Review.
Check the AZ Inventory Qty for each of your items. There should be a number next to each of them.
If any items are missing a number, like the one shown below, make a note of each of them and continue to step 3.
If all of your items have a number in the AZ Inventory Qty field, click Submit MFN Items. Your batch should go through now. If you don't, please contact us at [email protected].
Once you've identified your items with a blank AZ Inventory Qty, click Go Back.
Click the kebab menu on the right of one of your items with a blank AZ Inventory Qty. Select Edit Item.
Click Update Item in the lower-right corner.
Repeat steps 4 through 6 for all the items you identified in step 2.
Click Review in the lower-right corner again. Confirm that all of your items now have a number in the AZ Inventory Qty field.
If any are still missing the number, repeat steps 2a through 6.
If all of your items have a number in the AZ Inventory Qty field, click Submit MFN Items. Your batch should go through now. If it doesn't, please contact us at [email protected].
When I try to move from Box It to Ship It, I get the error "Something went wrong with placement. Please regenerate the packing options."
When I try to move from Box It to Ship It, I get the error "Something went wrong with placement. Please regenerate the packing options."
If you're encountering this error, you'll need to close your batch and then restore it. This will mean re-entering your box contents when you get back to Box It.
If you have a scanner, you can use the following trick before closing your batch to avoid redoing everything manually:
Click Bulk Edit (the checkbox icon) above your boxes on the left.
Check the checkbox next to your first box.
Click Print 30 Up Labels at the bottom of the screen. This will download a PDF with the labels for every item in this box.
Uncheck the checkbox next to your first box, then check the checkbox next to your second box and click Print 30 Up Labels again.
Continue until you have the PDFs for the labels for each of your boxes.
Print the PDFs.
When you arrive in Box It, create the same number of boxes you had before. You can do this by clicking + New Box until you have the right number.
Click on Box 1. Then scan every 30-up label on your sheet for Box 1 to add all its items back. (Note: You do not have to keep the same order of boxes as before, but it's a good way to make sure you don't forget anything.)
Repeat Step 9 for each box.
This way, you'll end up with the same sets of box contents you had before without having to unbox and rebox your items.
If you do not have a scanner, you'll need to manually re-enter your box contents to continue.
When I try to move from Box It to Ship It, I get stuck on the "Communicating with Amazon" screen.
When I try to move from Box It to Ship It, I get stuck on the "Communicating with Amazon" screen.
Moving from Box It to Ship It often takes several minutes. However, if you've waited a long time, e.g. more than half an hour, there may be a problem. You can use the following workaround to move forward while minimizing the amount of work lost:
You'll arrive at the end of the Find It step with all your items. Click Next in the lower-right corner to move to Box It.
Follow the instructions in Complete Box Contents in Seller Central.
I want to use optimized shipping / Amazon-optimized shipment splits. Why are my boxes going to a single destination?
I want to use optimized shipping / Amazon-optimized shipment splits. Why are my boxes going to a single destination?
To qualify for Amazon-optimized shipment splits, you will need a minimum of 5 identical boxes. Each box must contain the same product(s) in the same variation(s) (size, color etc.).
I'm stuck trying to confirm placement or purchase or print shipping labels in List 2.0.
I'm stuck trying to confirm placement or purchase or print shipping labels in List 2.0.
The info below applies to all of the following issues:
An error appears after hitting Confirm Placement and Purchase All Shipping Labels.
Error message: "There is an issue with the input."
Error message: "Cannot reset packGroups."
Any other scenario where you've completed the Ship It process but can't print your labels in InventoryLab.
Our team is aware of these issues and is currently working hard to resolve them. In the meantime, we’ve identified a few workarounds that should help:
You can go to Seller Central to manage your FBA shipments:
Click the hamburger menu (three stacked lines) in the upper-left corner of Seller Central.
Select Inventory > Shipments.
Find the shipment you need labels for and click on the shipment's name.
If Step 3 is not already open, click View on its right.
You'll see the list of your shipments to Amazon's fulfillment centers. Use the options in the Print box and shipping labels area of each shipment to select your label format and print your labels.
You can also download the shipping labels from the Inbound Shipping Page within InventoryLab by following the steps here. We have also recently updated our Inbound Shipping article, which will show you the New List shipments. From here, you should be able to easily download or reprint your labels.
When I try to print my packing lists, I only get the list for the first box.
When I try to print my packing lists, I only get the list for the first box.
The most common cause of this issue is InventoryLab being blocked by your browser. Follow the instructions in My shipping labels aren't opening! to solve this problem.
If you are still unable to print your packing lists in InventoryLab, here's how you can print them in Seller Central:
Click the hamburger menu (three stacked lines) in the upper-left corner of Seller Central.
Select Inventory > Shipments.
Find the shipment you need labels for and click on the shipment's name.
If Step 3 is not already open, click View on its right.
You'll see the list of your shipments. Find the one you want a packing list for and click View or edit contents.
Click Print pack list.csv or click the down arrow on its right to switch to a PDF first.
After clicking the print button, the CSV or PDF file will download. You can then open it to view or print your packing list.