All of your returns processed through Amazon will show in Accounting>Refunds. Refunds update after the payment disbursement (settlement close) that contains the refund has been received.
If you are not seeing any refunds on this page, please open a support ticket.
IN THIS GUIDE:
Refunds Overview
To view your refunds, click the Accounting tab and select Refunds from the dropdown menu.
This page has the following sortable columns:
Return Date
Order ID
Item Title
Amazon Disposition
Order Price
Return Price
Replacement Order IDs are included in this column when applicable. Clicking an Order ID will show the details of the sale.
Cost/Unit Credit
Net Profit
For all Refunds with a date on or after July 1st, 2019, the disposition will automatically reflect the disposition reported to us by Amazon.
Note: Although Merchant Fulfilled returns do appear on the Accounting>Refunds page, they only reflect the information on the Disposition Management page and are not counted twice. If needed, you can make changes to dispositions for them from the Accounting > Disposition Management page.
Searching Refunds
The default view of this page shows all refunds from the last 1 month. The Advanced Searchcan be utilized to view the entries within a specific timeframe or a custom date range. You can also search the report by Order ID, Title, ASIN, MSKU, or by scanning the UPC.
You can Export any view you select.
Refund Transaction Details
Clicking on the Order ID will give you a detailed breakdown of the transaction which includes the following where applicable:
Order Details
Order ID
Item Title
MSKU
Date Sold
Date Returned
ASIN
Disposition Status
Disposition Reason
Customer Comments
LPN (License Plate Number)
Cost/Unit
Supplier
Quantity of Item(s) returned
Income (items in red are negative adjustments, items in green positive)
Item Price
Shipping Credit
Gift Wrap Credit
Shipping Promotion
Shipping and Gift Wrap Chargebacks
Restocking Fee
Expenses (items in red are negative adjustments, items in green positive)
Cost/Unit Credit
Amazon Referral Fee
Sales Tax Service Fee
Closing Fees
Return Shipping Cost
Refund Administration Fee
FBA Customer Return Per Order Fee
FBA Customer Return Per Unit Fee
FBA Customer Return Weight Based Fee
Goodwill Refund - This amount typically reflects what is in the 'Income' section as a negative Item Price adjustment. It does not take the amount out twice, it is just an indication that the transaction was a goodwill refund.
Other (items in red are negative adjustments, items in green positive)
Item Tax
Marketplace Facilitator Tax
Shipping Tax
Marketplace Facilitator Tax Shipping
Gift Wrap Tax
Fees Section
Displays all of the Amazon Fees from the Expenses area
Accounting Section
Total Buy Cost
Profit %
ROI %
Additionally, information about the reason for refunds can be found in Seller Central under Reports>Fulfillment>FBA customer returns once the item is returned to the warehouse.
What's next?
Want to learn more about managing your Refund and Disposition Management pages, please review: Managing Your Refunds and Disposition Management Pages for the First Time
For more information about the Cost/Unit accounting for Refunds, please see: Cost/Unit Accounting for Refunds
To review how your Profit & Loss is displayed you can peruse this article: Profit & Loss